Hello, my name is Jesus and this is the story of Beerbay.
It all started in 2016, while living in Copenhagen (Denmark), cradle of the craft beer revolution in Europe. While at first glance it seemed that all the bars in Copenhagen were serving the same beer, I slowly discovered places where upon entering you could see a blackboard with 30 different beers that changed every day.
At first it was hard to know what to order, so many times I chose the beer that had the name that sounded best to me, or simply drew lots to see what number it touched. But little by little terms like IPA or stout became familiar and soon I was surprised to naturally ask for a Oatmeal Stout or a Milkshake IPA.
Then came the idea of home brewing, which at first sounded like an American after-dinner movie, but ended up becoming a hobby.
One May afternoon while the sun was setting in Christiania and holding a beer in my hand, I started to think about how to combine my passion for web design and the world of start-ups with beer. Shortly after, I was moving back to Spain and Beerbay was born as an online store that wants to be a reference for fans of craft beer in Spain and throughout Europe. I hope you like it!
They've helped us along the way
We have a fixed rate per country. Each shipment has a maximum capacity of 12 bottles. Once reached that quantity it will be considered an additional shipment. We offer a shipping discount each time the amount of the goods sold exceeds the amount fixed per country, given the following table.
|Country||Shipping Cost||Free shipping each||Courier|
|Austria||22,51 €||250 €|
|Belgium||17,23 €||210 €|
|Bulgaria||22,51 €||250 €|
|Croatia||22,51 €||250 €|
|Czech Republic||22,51 €||250 €|
|Denmark||22,51 €||250 €|
|Estonia||22,51 €||250 €|
|Finland||22,51 €||250 €|
|France||17,13 €||210 €|
|Germany||16,18 €||185 €|
|Greece||22,51 €||250 €|
|Hungary||22,51 €||250 €|
|Ireland||22,51 €||250 €|
|Italy||16,18 €||185 €|
|Latvia||22,51 €||250 €|
|Lithuania||22,51 €||250 €|
|Luxembourg||17,13 €||210 €|
|Netherlands||17,13 €||210 €|
|Poland||22,51 €||250 €|
|Portugal||5,95 €||85 €|
|Romania||22,51 €||250 €|
|Slovakia||22,51 €||250 €|
|Slovenia||22,51 €||250 €|
|Spain||4,95 €||65 €|
|Spain - Balearic Islands||15,10 €||145 €|
|Spain - Canary Islands||20,21 €||155 €|
|Sweden||22,51 €||210 €|
|UK||16,18 €||185 €|
* VAT and taxes included
** We don't deliver to Madeira or Azores
How long does it take to process my order?
If your order arrives before 12 o'clock in the morning, we will normally process it that same day, otherwise we will leave it ready to ship the next day. Weekend or holiday shipments will be prepared and processed the next business day.
What should I do if the product arrives damaged?
If the product arrives damaged, please let us know at email@example.com and we will refund the value of the product as soon as possible.
How do I return a product?
You have 14 days to return the product if you wish, communicating it to firstname.lastname@example.org. We will refund the full amount of your purchase, with the customer only having to assume the costs of return transport.
The following is only a translation of the original Terms and Conditions in Spanish. In case of dispute, the original Terms and Conditions in Spanish will apply.
The site in its totality is property of Beerbay SL, with CIF B32478091 and located in Avenida de la Habana 30; 2A 32003 Ourense (Spain).
Acceptance of Terms and Conditions:
The user acknowledges having read these terms and conditions in the moment of purchase, and accepts the completely and without any reservations. These user conditions will prevail over any others that may be contained in any other document, except when there was a previous written agreement in another sense. When accepting user Terms and Conditions, the user declares:
- That the user has read these Terms and Conditions and understood them.
- That the user is able to contract products and/or services offered in this web.
- That the user is 18 years or over.
Beerbay SL reserves the right to modify these terms and conditions at any time. These terms and conditions shall be governed and construed in accordance with the law, and to the principles the principles of good faith, and legitimate use by the user. In general, any type of action detrimental to Beerbay SL or third parties shall be prohibited.
Product characteristics are valid save typographical errors, omissions, modifications and end of stock. If the purchased product is not available, the client will be informed by mail as soon as possible.
Information needed prior to completing the purchase: Name and Surnames, Shipping Address, Post/Zip code and the data concerning the methods of payment used.
The user, having chosen the products, can validate the purchase by clicking in the button "Secure Payment & Order", indicating the acceptance of these Terms and Conditions. From that moment on, the purchase order is taken, and a shipping number is communicated to the customer via screen and/or mail. The data collected by Beerbay SL are proof of the nature, content, and date of the order. No cancellation will be accepted without the express prior agreement of Beerbay SL.
The services we offer are for users over the age of 18 years and/or able to fulfill legal contracts under the corresponding law. Therefore, when the user accedes our services, the user warrants that he or she is of legal age at the time of the purchase. If we observe that the data provided is not true, we could deny the access to our web.
Delivery will be sent to the address provided by the customer when making the order. Delivery will be made once the order had been validated by the customer, and the payment had been fulfilled. The payment gateway that will probably be in this process will have to give its previous consent. In any other case, the order will be rejected.
Additionally, Beerbay SL reserves the right to cancel the orders from a customer with a pending legal dispute with Beerbay SL.
Shipping address will be specified by the customer, and shipping will be done to that address. Shipping will be done during working hours.
When shipping goes out of the warehouse, the customer will receive tracking information (provided that he or she has provided us his email address when placing the order).
Order will be processed at the time of reception, until 7 pm every working day. If the order arrives later, it will be processed next working day. Delivery time will approximate be between 3 and 7 days. If delivery takes more time than that, please contact us at email@example.com
In the event of force majeure ore fortuitous events (natural disasters, strikes, wars, etc...) that would delay or prevent the delivery, Beerbay SL will not incur any liability.
Any cancelation accepted by Beerbay SL, whatever the cause, will give right to the reimbursement of the amount paid. There won’t be any possibility for additional compensation.
The price of the product doesn’t include shipping costs. Shipping costs are added and included in the final price of the order. All our prices are expressed by default in Euros (€) unless otherwise stated.
VAT and additional taxes are included in final price. Beerbay SL reserves the rights to modify the prices without notice. Products will be charged taking in account the price in the moment of payment validation. Beerbay SL does not take responsibility in any event of failure (electrical, electronic, informatic) that could result in unwanted changes in the price of one or more items in the order. Beerbay SL reserves the right to cancel the order if the final price is not in conformity with the prices that were set for the products and/ or shipping costs.
Claims and returns
When accepting the receipt of delivery, the customer accepts the merchandise as it was delivered. Therefore, no further claim on damages suffered during the transport will be accepted. The receiver will always have the risk on the delivery of the products.
The receiver will have 48 hours from the delivery moment in order to bring a claim to Beerbay SL in the event of loss or damage.
In case of damages, the receiver shall send photos, via e-mail to firstname.lastname@example.org or by regular mail (Avenida de la Habana 30,2ºA 32003 Ourense, Spain) 48 hours the latest after having received the merchandise.
Every return will require Beerbay’s previous consent. Without that consent, all returned merchandise will be made available to the customer at the customer’s risk.
6 bis. Right of Withdrawal
The customer has the right to withdraw the present contract within 14 calendar days, without any justification. The withdrawal period will expire 14 calendary days after the material possession of the goods by the consumer or a third party, other than the carrier and indicated by the consumer.
To exercise the right of withdrawal, the customer shall notify Beerbay SL his/her name, complete address, and if available, his/her telephone number and mail address, as well as his/her decision of withdraw the contract through an unambiguous statement (like a letter or an e-mail).
The customer could use the withdrawal model, even though its use is not compulsory. The customer also has the right of filling his/her own formulary of withdrawal or any other unambiguous statement and send it to our mail address email@example.com If the customer resorts to this, we will communicate back without delay in a durable format (like e-mail) the reception of that withdrawal. To fulfill the withdrawal deadline, it is enough for the customer to send a communication in relation to the exercise of this right before the deadline ends.
Consequences of withdrawal: In case of withdrawal by the customer, Beerbay SL will give back all the payments received by the customer (with the exception of the additional expenditures resulting from the choice by the customer of a different delivery method to the cheapest ordinary delivery shipping that we offer) without undue delay, and in any event no later than 14 calendar days from the date Beerbay SL is informed about the withdrawal decision.
We will reimburse the given amount using the same payment method used by the customer in the initial transaction, unless specified otherwise; in any case, you will not incur in any additional expenditure due to the reimbursement. We may withhold the reimbursement until we receive the goods, or until the customer has presented a proof of return, whatever happens first. In case of mail deliver we will pick up the goods, and in case the shipping had been delivered at a postal office, the customer will have to return the goods to this office, without undue delay, and in any case no later than 14 calendar days from the date of withdrawal communication. We will consider. The deadline is considered kept if the customer return the goods before the end of the deadline. The customer will have to bear all direct costs of returning the goods. Beerbay SL reserves the right of refusing or not reimbursing the product when it has been opened or damaged by the user.
Methods of Payment
Payment will be made by credit card: Visa, Mastercard or American Express. Credit card data will be directly send to the payment gateway, without passing through our servers, in order to guarantee customer’s safety.
Shipment loss or theft
In case of loss or theft of the shipment due to the shipping company, the customer shall inform Beerbay SL in within a reasonable period. Beerbay SL will start an investigation with all the information available to the customer. The minimum investigation period will be 3 weeks.
In accordance with the Spanish Organic Law 15/1999, from 13 of December about Personal Data Protection, all data provided by the customer will be will be incorporated to an automated file, property of Beerbay SL and duly notified to the Spanish Agency on Data Protection (Agencia Española de Protección de Datos).
The customer shall contact us in any moment in order to exercise his/her right of access, amendment, cancellation or opposition, or to request any other information at the email adress firstname.lastname@example.org
Applicable Law And Dispute Settlements
The European Comission provides a platform for online dispute setlements, available at: http://ec.europa.eu/consumers/odr/. The customers will have the possibility to submit their claims through this platfrom. The foregoing is in accordance with article 14.1 from the European Regulation 524/2013
Applicable law and jurisdiction:
Thes general conditions are governed by the Spanish laws and legislation. Beerbay SL and the customer, expressly waiving their right to any other jurisdiction, shall be subject to the courts corresponding to Beerbay SL registered office for any controversy derived from the use of their web site and/or the services offered by Beerbay SL.
In case that the customer/user has his/her residence outside of Spain, Beerbay SL and the customer/user expressly submit, waiving their right to any other jurisdiction, to the lower and upper courts of the city of Ourense (Spain).
By using this webpage, the customer certifies that he/she is legal age and/ori s 18 years old or more. The person responsible of the delivery could request an identification to the customer in case of doubt.
Malt Icon created by David Lamm, Hops Icon created by Mark Caron, Calendar Icon by Zlatko Najdenovski, Barrel icon by the Crew at Fusionary, Info by Denis Klyuchnikov, Delivery by Hakan Yalcin, Box by Arthur Shlain, Shopping Cart by Fernando Vasconcelos, Star rate by TONI, Sort by Garrett Knoll, Time by Wayne Middleton, Filter by Landan Lloyd, Question mark by Kris Prepiakova, Calories by Nikhil Bapna, Shopping Cart by Nubaia Barsha and Can by Joey Golaw, all of them from the Noun Project